Welcome to
Carolyn Innes Psychology

Session fees vary depending on the type of support you’re seeking and the nature of the sessions. The fee for a standard 50-minute session ranges from $240 to $265.

If you’re unsure which fee applies to your situation or would like more information about session types and rates, please feel free to ask during your complimentary consultation or reach out by email.

Medicare - Better Access Imitative

Under a Mental Health Treatment Plan (MHTP), you may be eligible for a Medicare rebate for psychological services with a referral from your general practitioner (GP). This rebate, of $98.95 per session can cover up to 10 sessions per calendar year. The rebate can be higher if, towards the end of the year you have exceeded you Medicare Safety Net. Your GP will provide you with a referral letter and a MHTP.

Eating Disorders and Management Plans

If you have been diagnosed with an eating disorder, your GP can prepare an Eating Disorder Management Plan (EDMP) to support you in accessing specialised care. Under this plan, you may be eligible for a Medicare rebate of $98.95 per session for psychological treatment, with access to up to 40 sessions within a 12-month period. An EDMP also involves regular medical reviews with your GP to ensure your physical health and overall wellbeing are being safely monitored throughout treatment. Your GP will provide you with an EDMP and referral letter so we can begin working together in a coordinated and supportive way.

Private Health Funds

You may be able to claim rebates for psychological services through your Private Health Fund. Please check with your insurer to confirm your level of cover and rebate amount.

WorkCover

Psychological services is available for individuals with approved WorkCover claims. Once your claim is accepted, your session may be funded by WorkCover. Please ensure you provide your WorkCover claim details before your initial session to arrange finding approval.

Compulsory Third Party (CTP) Insurance

If you have been involved in a motor vehicle accident and have sustained psychological injuries, you may be eligible for treatment funded under CTP. With an approved CTP claim, your psychological sessions can be covered by your insurer. Please provide your claim number and insurer details prior to your first appointment so we can coordinate the necessary approvals and billing arrangements.

NDIS (Self-Managed)

We support NDIS participants who are either self-managed.

Item descriptionWe understand that life can be unpredictable, but late cancellations or non-attendance at sessions affect more than just your therapy. Delay or missed session disrupt your process and the momentum of your therapy. It may prolong the times it takes to achieve your therapeutic goals.

Psychologists are invested in your well-being not only during sessions but before and after too. They dedicate time to preparing for your therapy by reviewing your case, planning tailored interventions, and reviewing the latest research. After your session, they reflect on the progress made and identify additional resources or supports that could be beneficial for your continued growth. This behind-the-scenes work is essential to ensuring you receive the most effective and personalised care.

Each appointment time is valuable and could be used by another client who may be in need of care. By not attending or giving sufficient notice you are inadvertently delaying someone else’s progress. To help Carolyn Innes Psychology to provide care to all clients, we kindly ask that you provide at least 2 business days’ notice if you need to cancel or reschedule an appointment.

If you cancel or reschedule your appointment within two business days' and Carolyn Innes Psychology are able to offer your appointment to another client, no cancellation fee will apply, so we appreciate as much notice as possible. Telehealth sessions may be offered as an alternative if you cannot attend in person. Please email the practice if you need to cancel or reschedule your appointment.

Cancellation Fees

Appointments not attended, rescheduled or cancelled with less than one business days' notice: 100% of the session fee.

Appointments rescheduled or cancelled with less two business days' notice: 50% of the session fee.

Late Attendance

We recognise that delays can happen, however, if you are late, sessions will finish at the originally scheduled time to respect all clients. Full session fees will still apply. For significant delays, the session may need to be rescheduled, with a cancellation fee applied. 

Extenuating Circumstances

We recognise that unforeseen events—such as illness, emergencies, or bereavement—can occur. If you are unable to attend due to exceptional circumstances, please contact us as soon as possible. Each case will be considered individually, and exceptions to the policy may be made.

You can pay by either direct deposit or credit card. We kindly request the session fee is paid prior to your session if paying by direct deposit. Payments by credit card are taken by STRIPE at the end of your sessions. This is done electronically and securely through the practice management software. If payment is not received by the end of your session or the cancellation fee is applied, we will process the payment using the credit card that is securely stored on STRIPE.

Please note we do not accept cash, American Express or Diners Club.