Space to feel safe, understood,
and gently moving forward.
TRAUMA-INFORMED & AFFIRMING PSYCHOLOGY
Carolyn Innes Psychology provides a safe space for adults and older adolescents navigating complex trauma, acute stress and eating disorders. Together, we work through the experiences that feel hardest to carry alone.
WELCOME
A considered, human approach to therapy.
People often come to therapy carrying something that’s hard to put into words, or to carry alone. My work begins with the relationship itself - feeling genuinely seen, heard and understood, it is often where change begins. Together, we look gently at the patterns in how you relate to yourself and others, where they came from, how they once protected you, and how they might be keeping you stuck, so that connection to yourself and to others, can begin to feel safer.
I offer a warm, affirming space for adults and older adolescents navigating through anxiety, complex & relational trauma, acute & single-event trauma, operational & cumulative stress and eating disorders & body distress. My approach looks beneath the immediate distress to the patterns and experiences underneath it - how they took shape, how they once kept you safe, and how they might be keeping you stuck. We move at a pace that feels safe for you, so change can be meaningful and lasting.
WHAT I CAN SUPPORT YOU WITH
Areas of experience.
You don’t need the right words or a clear label to reach out. If something feels hard right now, that’s reason enough. Get in touch and we can make sense of it together, or find the support that fits you best.
Complex trauma and PTSD
Anxiety
Life transitions
Acute and single-event trauma
Operational & cumalative stress
Neurodivergennce
Depression and low mood
Bioplar disorder
Eating disorders and body distress
Acute Stress
Relationship difficulties
Self-esteem & self-worth
MY APPROACH
Evidence-based. Deeply attunded. Paced to you.
What brings people to therapy is rarely as simple as a diagnosis. The things we struggle with take shape within our stories, our relationships, and the ways we once learnt to cope and protect ourselves, often long before we had words for any of it. Therapy offers somthing more than relief, it’s a chance to understand what sits beneath the difficulty, and to feel less alone with it.
Much of the work happens through the relationship we build together. Feeling geniunely heard and met without judegement is often where change begins. From that foundation of safety, we can gently make sense of the patterns that have kept you stuck, and why they have made sense in the first place.
This is very much a shared process. You’re the expert on your own life, and my role it to work alongside you, not to hand down answers. Together, we set the direction, notice what’s shifting, and adjust as we go, so the work stays grounded in what actually matters to you.
I draw on a range of evidence-based approaches and shape them around you, your history, your needs and what you’re hoping for, rather than fitting you to a method. We move at a pace that feels right for you, so that change can take root and hold.
“Progress is not necessarily taking that first step;
sometimes, all it takes is just facing forward.”
— James M Stoffel, Jr
HOW WE MIGHT WORK TOGETHER
Therapeutic modalites.
ACCEPTANCE & COMMITMENT
ACT
Building psychological flexibility, making room for difficult thought and feelings while acting in line with your values.
COGNITIVE BEHAVIOURAL
CBT
Understanding the links between thoughts, feelings and behaviours and gently shifting unhelpful patterns and behaviours.
DIALECTIAL BEHAVIOUR
DBT
Practical skills to manage intense emotional distress through regulating emotions, increasing distress tolerance, becoming mindful and improving relationships.
SCHEMA THERAPY
Schema Therapy
Integrative psychotherapy approach that involves working with long-standing patterns and their origins to loosen the grip of old, self limiting beliefs.
REPROCESSING THERAPY
EMDR
Evidence-based psychotherapy for trauma and distressing experiences using bilateral stimulation to reduce emotional distress and support resolutiuon.
TRAUMA-FOCUSED CBT
TF-CBT
An evidence-based apprach for processing trauma safely to reduce distressing symptoms and developing more effective and healthy coping skills.
“I suppose it is tempting, if the only tool you have is a hammer,
to treat everything as if it were a nail.”
— Abraham Maslow
SERVICE FEES
At Carolyn Innes Psychology, our philosophy is that
everyone deserves access to evidence-based
and affordable psychological therapy.
Our fees reflect the level of experience and training, and the intention and care that is brought to this space.
We’re committed to ensuring that high-quality psychological services are accessible and have intentionally set fees below the Australian Psychological Society and Australian Association of Psychologists Inc
recommended rate of $330-$340 for a 50-minute session.
Psychological Therapy
A 50-minute initial session for new clients is $280. Self-directed psychometric assessments are included in the cost.
For ongoing therapy, the most common session is a standard 50-minute session for $260. An extended 90-minute session for EMDR therapy processing sessions is $390.
Clients attending under a MHTP, and with a valid referral from your GP, may be eligible for a Medicare rebate of $101.55
Reports & Other Services
Non-standard letters such as support letters, forms and complex case referrals, diagnostic letters, and report writing for brief and comprehensive reports that are requested by yourself or third parties, is $280 per hour + GST.
Communication with your care team e.g., allied health practitioners or other professionals, and case conferences (for clients referred under an EDP) is time based e.g., $70 for 15-minutes,
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A MHTP is available if you’re diagnosed with a psychological disorder. To received a MHTP, please see your GP for an assessment. If eligible, your General Practitioner (GP) will provide a referral that allows you to access up to 10 Medicare-rebated psychology sessions per calendar. This is referred by your GP for six sessions, and then an additional four if appropriate.
With a valid referral and MHTP, you will receive a Medicare rebate of $101.55 for a 50-minute session.
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If you have been diagnosed with an eating disorder, your may be eligible for an EDP. Please see your GP to determine if you are eligible.
Under an EDP, you are eligible for a Medicare rebate of $101.55 for a 50-minute session for psychological treatment, with access to up to 40 sessions within a 12-month period (and up to 20 session with a dietitian).
An EDP also involves regular medical reviews with your GP to ensure your physical health and overall wellbeing are being safely monitored throughout treatment. Your GP will provide you with an EDP and referral letter so we can begin working together in a coordinated and supportive way.
If you reach the Medicare Safety Net, which is common for those on a Eating Disorder Plan, out of pocket fees are considerably reduced.
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We support NDIS participants who are either plan or self-managed.
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If you have been involved in a motor vehicle accident and have sustained psychological injuries, you may be eligible for treatment funded under CTP. With an approved CTP claim, your psychological sessions can be covered by your insurer. Please provide your claim number and insurer details prior to your initial consultation so we can coordinate the necessary approvals and billing arrangements.
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Psychological services are available for individuals with approved NSW Workers Compensation claims. Once your claim is accepted, your session may be funded by NSW Workers Compensation. Please ensure you provide your NSW Workers Compensation claim details before your initial consultation to arrange approval for sessions.
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Some private health insurance policies provide rebates for psychological sessions. Please check with your private health insurer for further information.
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We kindly request the session fee is paid prior to your session. This allows us to focus entirely on providing you with the best care during our time together.
The preferred payment method is direct deposit.
Payment details, along with an invoice and upcoming session details are emailed to you prior to your session.
Credit/debit card details will be requested on your intake form and stored securely on our practice management software.
If payment is not received by the end of your session or the cancellation policy is applied, we will process the payment using the credit/debit card that is securely stored.
Please note we do not accept cash, American Express or Diners Club.
AFTER-HOURS AND SATURDAY SURCHARGE
Appointments commencing before 9am or concluding after 5pm on weekdays and on a Saturday have a surcharge of $15.
If you’re unsure which fee applies to your situation or would like more information about session types and rates, please feel free to reach out by email and ask.
Please note, Carolyn Innes Psychology is unable to offer bulk billing.
Fee information included on this page is effective as of the 2026-2027 Financial Year.
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CANCELLATION POLICY
We understand that life can be unpredictable, but late cancellations or non-attendance at sessions affect more than just your therapy. Delay or missed session disrupt your process and the momentum of your therapy. It may prolong the times it takes to achieve your therapeutic goals.
Psychologist support goes beyond the time spent in the therapy room. Outside of your sessions, your presenting concerns are conceptuliased, interventions are formulated and reflect on your progress to ensure therapy remains effective.
Should you need to cancel or reschedule your session, the following Cancellation Policy will apply:
Appointments not attended, rescheduled or cancelled with less than one business days' notice: 100% of the session fee.
Appointments rescheduled or cancelled with less two business days' notice but more than one business days’ notice: 50% of the session fee.
Appointment rescheduled or cancelled with more than two business days’ notice will not incur a cancellation fee.
LATE ATTENDANCE AND NO SHOWS
We recognise that delays can happen, however if you are late, please notify us as soon as possible by email or SMS. Sessions will finish at the originally scheduled time to respect all clients.
Clients arriving more than 20 minutes late without prior agreement will be considered a no show and charged the full session fees.
ILLNESSES AND EMERGENCIES
We recognise that unforeseen and genuine emergencies such as serious illness, injury or bereavement can occur to you or your family, and these will be handled with compassion and understanding.
If events not considered an emergency or repeated illnesses or emergency-related cancellations occur, we need to ensure fairness and clinical consistency and you may be requested to provide a medical certificate.
Emergency & Crisis Support
At Carolyn Innes Psychology, we are unable to offer crisis or emergency services. If you require immediate mental health assistance you can contact the following services:
Your usual General Practitioner or if unavailable, a General Practitioner at the general practice you visit.
Beyond Blue: Offers a 24 hour free telephone and online counselling service Australia-wide. Phone 1300 22 4636 or chat online with a counsellor via the website.
Lifeline: Provides a 24-hour crisis support and suicide prevention services. Phone 13 11 14 or visit the website to chat with a counsellor online. Provides
The 1800 011 511 Mental Health Line is NSW Health’s 24-hour state-wide phone service which links people with NSW Health mental health services. It is a free service.
Suicide Callback Service: Free nationwide service providing 24/7 phone and online counselling to people affected by suicide. Phone 1300 659 467 or visit the website.
NSW Domestic Violence Line provides counselling and referrals to women experiencing domestic violence. Phone 1800 656 463 to access this service.
000 or present to your nearest Emergency Department at your local Hospital.
"Your present circumstances don't determine where you go;
they merely determine where you start."
— Nido Qubein
Your path forward can start here.
LET’S CONNECT
You don’t have to figure it all out on your own. If you’re not sure where to start, we can work that out together, orsimply being with what’s felt hardest lately.
Phone
9129 7222
Email
admin@carolyninnespsychology.com.au
Location
Wakefield Business Park, Unit 36
276-278 New Line Road, Dural NSW 2158
By appointment
Monday 9am - 3pm
Tuesday 9am - 3pm,
Thursday 10am-6pm
Friday 9am to 3pm/6pm