Welcome to
Carolyn Innes Psychology

Here, you are seen, heard and understood

Affirming and trauma-informed therapy for adolescents and adults in Dural, NSW. Carolyn Innes Psychology was founded to offer a space where people feel safe, supported and genuinely understood.

Adolescents

At Carolyn Innes Psychology, we understand that adolescents think and communicate differently than adults, adapting our therapeutic techniques to their level of understanding. This ensures that therapy is engaging, meaningful and effective for their stage of development.

We recognise the important role that families play in a teen’s well-being and may involve parents or caregivers in the therapeutic process to provide a holistic support system. This collaboration helps reinforce positive changes outside of the therapy session.

We are dedicated to helping you and your teen find their way through the toughest moment. We bring research and over 20 years of working with families to create solutions for you and your family.

Adults

We offer individual therapy services for adults for a range of mental health concerns such as anxiety, depression, posttraumatic stress disorder. Therapeutic support for those navigating life changes and transitions such as managing stress or changes in family dynamics.

Have you ever experienced butterflies in your stomach when you feel anxious or body aches when you are under pressure or feel stressed?

Mental health cannot be isolated from physical health, nor from our environments. We focus on the interaction between your mind-body connection and your environment. We understand each individual is a complex and interconnected being and that addressing mental health takes a holistic approach.

Carolyn Innes Psychology is a small practice offering
compassionate care for trauma, eating disorders
and a range of other mental health concerns.

About Carolyn

Carolyn is a Registered Psychologist with the Australian Health Practitioner Regulation Agency (AHPRA). She is a member of the Australian Psychological Society and Associate Member of EMDR Association of Australia.

Carolyn completed undergraduate and postgraduate studies in psychology at Western Sydney University. Prior to working as a psychologist, Carolyn facilitated the safety, welfare, and well-being of children, adolescents, and families after completing her studies in Social Science (Welfare).

Carolyn has a particular interest in working with individuals who have experienced a stressful life or traumatic event. She has extensive experience supporting individuals who have experienced sexual assault and developmental trauma.

“Progress is not necessarily taking that first step; sometimes,
all it takes is just facing forward.”

— James M Stoffel, Jr

Therapeutic Approach

Carolyn believes in creating a safe and secure environment for her clients, with an emphasis on the therapeutic relationship. Carolyn believes that therapy is a collaborative process, where she works together with her clients to identify unhelpful patterns of behaviours so meaningful changes can be made in their lives.

Carolyn’s approach to therapy is multimodal and personal. Rather than relying on a single therapeutic model. She draws from a range of evidence-based approaches and tailors therapy to each client’s needs, strengths and goals. Therapy is collaborative, flexible and grounded in respect for each person’s identity, autonomy and lived experience.

Therapy modalities are drawn from Attachment-Based Therapy, Cognitive Behaviours Therapy (CBT), Trauma-Focused CBT, Dialectical Behaviour Therapy, Acceptance and Commitment Therapy (ACT), Schema Therapy and Eye Movement Desensitisation Reprocessing.

Therapy Modalities

Acceptance and Commitment Therapy (ACT)

ACT is a mindfulness-based therapy that teaches acceptance of difficult thoughts and emotions, focuses on valued actions, and builds psychological flexibility. Evidence shows it effectively helps with anxiety, stress, and life transitions.

Dialectical Behaviour Therapy (DBT)

DBT is used to treat individuals with intense emotional dysregulation, particularly those with Borderline Personality Disorder (BPD). DBT focuses on helping individuals regulate emotions, improve relationships, enhance mindfulness, and cultivate distress tolerance and effective coping skills.

Cognitive Behavioural Therapy (CBT)

CBT is an evidence-based, practical therapy that links thoughts, feelings, and behaviour. By identifying and change unhelpful thought patterns and behaviours, it helps people adopt healthier thinking and responses. Effective for anxiety, depression, stress, and other issues.

Trauma-Focused Cognitive Behavioural Therapy (TF-CBT)

TF-CBT is a trauma-focused form of cognitive behavioural therapy that combines standard CBT principles with trauma-sensitive techniques to help clients process traumatic memories, reduce distressing symptoms, and develop more effective, healthy coping skills.

Schema Therapy

Schema Therapy is an integrative psychotherapy approach that combines elements of CBT, attachment theory, and psychodynamic principles. It was developed to treat long-standing patterns of thinking, feeling, and behaving (called ‘schemas’) that stem from early life experiences and can lead to emotional and relational difficulties in adulthood

Eye Movement Desensitation Reprocessing (EMDR)

EMDR) is an evidence-based psychotherapy for trauma and distressing experiences. Using bilateral stimulation alongside structured phases, EMDR facilitates the brain's natural processing of traumatic memories, reducing emotional distress and supporting adaptive resolution.

Fees & Rebates

At Carolyn Innes Psychology, care is provided with thoughtfulness and respect for each client’s individual needs.
To help ensure that therapy remains supportive, effective, and beneficial for everyone, the following policies are in place.

The Australian Psychological Society recommend $330 for a 50-minute session and $340 is recommended by the Australian Association of Psychologists Inc for the 2026-2027 financial year.

At Carolyn Innes Psychology, our fees are significantly below these recommendations and covers the initial consultation/therapy sessions itself, in addition to time spent planning your session, completing clinical notes and communicating with your GP and clinical care team.

  • Session fees vary depending on the type of support you’re seeking and the nature of the sessions.

    INITIAL CONSULTATIONS

    • A 50-minute appointment for new clients is $260. This includes self-directed psychometric assessments.

    Initial consultations include self-directed psychometric assessments.

    THERAPY APPOINTMENTS

    • For ongoing therapy, the most common appointment is a standard 50-minute session for $260.

    • An extended 90-minute appointment for EMDR therapy processing sessions is $390.

    CASE CONFERENCE

    • A 50-minute case conference with your care team is $260. This is for clients referred under an EDP.

    AFTER-HOURS AND SATURDAY SURCHARGE

    A surcharge of $10 for all appointments commencing before 9am or concluding after 5pm on weekdays and anytime on Saturdays.

    If you’re unsure which fee applies to your situation or would like more information about session types and rates, please feel free to ask during your complimentary consultation or reach out by email.

    Please note, Carolyn Innes Psychology is unable to offer bulk billing.

    Fee information included on this page is effective as of the 2026-2027 Financial Year.

  • MENTAL HEALTH TREATMENT PLAN

    A MHTP is available if you’re diagnosed with a psychological disorder. To received a MHTP, please see your GP for an assessment. If eligible, your General Practitioner (GP) will provide a referral that allows you to access up to 10 Medicare-rebated psychology sessions per calendar. This is referred by your GP for six sessions, and then an additional four if appropriate.

    With a valid referral and MHTP, you will receive a Medicare rebate of $101.55 for a 50-minute session.

    If you reach the Medicare Safety Net, which is common for those on a Eating Disorder Plan, out of pocket fees are considerably reduced.

    EATING DISORDER PLAN

    If you have been diagnosed with an eating disorder, your may be eligible for an EDP. Please see your GP to determine if you are eligible.

    Under an EDP, you are eligible for a Medicare rebate of $101.55 for a 50-minute session for psychological treatment, with access to up to 40 sessions within a 12-month period (and up to 20 session with a dietitian).

    An EDP also involves regular medical reviews with your GP to ensure your physical health and overall wellbeing are being safely monitored throughout treatment. Your GP will provide you with an EDP and referral letter so we can begin working together in a coordinated and supportive way.

    PRIVATE HEALTH INSURANCE

    Some private health insurance policies provide rebates for psychological sessions. Please check with your private health insurer for further information.

    WORKCOVER

    Psychological services are available for individuals with approved WorkCover claims. Once your claim is accepted, your session may be funded by WorkCover. Please ensure you provide your WorkCover claim details before your initial consultation to arrange approval for sessions.

    COMPULSORY THIRD PARTY IINSURANCE

    If you have been involved in a motor vehicle accident and have sustained psychological injuries, you may be eligible for treatment funded under CTP. With an approved CTP claim, your psychological sessions can be covered by your insurer. Please provide your claim number and insurer details prior to your initial consultation so we can coordinate the necessary approvals and billing arrangements.

    NDIS (SELF-MANAGED)

    We support NDIS participants who are self-managed.

  • We understand that life can be unpredictable, but late cancellations or non-attendance at sessions affect more than just your therapy. Delay or missed session disrupt your process and the momentum of your therapy. It may prolong the times it takes to achieve your therapeutic goals.

    Psychologists are invested in your well-being not only during sessions but before and after too. They dedicate time to preparing for your therapy by reviewing your case, planning tailored interventions, and reviewing the latest research. After your session, they reflect on the progress made and identify additional resources or supports that could be beneficial for your continued growth. This behind-the-scenes work is essential to ensuring you receive the most effective and personalised care.

    Each appointment time is valuable and could be used by another client who may be in need of care. By not attending or giving sufficient notice you are inadvertently delaying someone else’s progress. To help Carolyn Innes Psychology to provide care to all clients, we kindly ask that you provide at least 2 business days’ notice if you need to cancel or reschedule an appointment.

    If you cancel or reschedule your appointment within two business days' and Carolyn Innes Psychology are able to offer your appointment to another client, no cancellation fee will apply, so we appreciate as much notice as possible. Telehealth sessions may be offered as an alternative if you cannot attend in person. Please email the practice if you need to cancel or reschedule your appointment.

    LATE CANCELLATIONS

    • Appointments not attended, rescheduled or cancelled with less than one business days' notice: 100% of the session fee.

    • Appointments rescheduled or cancelled with less two business days' notice but more than one business days’ notice: 50% of the session fee.

    LATE ATTENDANCE & NO SHOWS

    We recognise that delays can happen, however if you are late, please notify us as soon as possible by email, SMS or phone call. Sessions will finish at the originally scheduled time to respect all clients.

    Clients arriving more than 15 minutes late without prior agreement will be considered a no show and charged the full session fees.

    ILLNESS AND EMERGENCIES

    We recognise that unforeseen and genuine emergencies such as serious illness, injury or bereavement can occur to you or your family, and these will be handled with compassion and understanding.

    If events not considered an emergency or repeated illnesses or emergency-related cancellations occur, we need to ensure fairness and clinical consistency and you may be requested to provide a medical certificate.

  • The preferred payment method is direct deposit.

    We kindly request the session fee is paid prior to your session. This allows us to focus entirely on providing you with the best care during our time together.

    Payment details, along with an invoice and upcoming session details are emailed to you prior to your session.

    When completing your background and consent forms, your credit/debit card details will be requested. These details are stored securely on our practice management software.

    If payment is not received by the end of your session or the cancellation fee is applied, we will process the payment using the credit/debit card that is securely stored.

    Please note we do not accept cash, American Express or Diners Club.

“I suppose it is tempting, if the only tool you have is a hammer,
to treat everything as if it were a nail.”

— Abraham Maslow

Emergency & Crisis Support

At Carolyn Innes Psychology, we are unable to offer crisis or emergency services. If you require immediate mental health assistance you can contact the following services:

  • Your usual General Practitioner or if unavailable, a General Practitioner at the general practice you visit.

  • Beyond Blue: Offers a 24 hour free telephone and online counselling service Australia-wide. Phone 1300 22 4636 or chat online with a counsellor via the website.

  • Lifeline: Provides a 24-hour crisis support and suicide prevention services. Phone 13 11 14 or visit the website to chat with a counsellor online. Provides

  • The 1800 011 511 Mental Health Line is NSW Health’s 24-hour state-wide phone service which links people with NSW Health mental health services. It is a free service.

  • Suicide Callback Service: Free nationwide service providing 24/7 phone and online counselling to people affected by suicide. Phone 1300 659 467 or visit the website.

  • NSW Domestic Violence Line provides counselling and referrals to women experiencing domestic violence. Phone 1800 656 463 to access this service.

  • 000 or present to your nearest Emergency Department at your local Hospital.

"Your present circumstances don't determine where you go;
they merely determine where you start."

— Nido Qubein

Get in Touch

If you would like to find out more about the services that Carolyn Innes Psychology provides or would like to book an appointment, please complete the New Client Enquiry, send an email or register on the Client Portal to book a complementary 15-minute Intake Consultation.

Email
admin@carolyninnespsychology.com.au

Phone
9129 7222

Location
Wakefield Business Park
Unit 36, 276-278 New Line Road
Dural NSW 2158

Practice Days
By appointment only
Monday 9am - 3pm
Tuesday 9am - 3pm
Thursday 10am - 6pm
Friday 9am - 3pm/6pm